The Nitty Gritty Details

Custom Orders:

I would love to work with you on something special so let me know if you would like to customize a piece in a different wire color, stone, etc. Convo Me and we will get talking! In addition, if you want a design in a different size (i.e. smaller bracelet, longer necklace, etc.) let me know. For sterling or fine silver items, an additional charge will apply for length changes over 1 inch.

Payment:

I accept checks, and payment through PayPal — if you don’t have a PayPal account, you can pay by credit card using the PayPal.com site.

Shipping:

Some items are in stock and others are made to order. Processing time may vary.

SS Magpie jewelry is completely handmade. For “Made to Order” and “Custom” items, normal production time is approximately 2 weeks, depending on what you have ordered. In-stock items will be shipped within 2 business days.

RUSH ORDERS: I would love to accommodate you if I can. If you need your order to arrive by a certain date please e-mail me (Cheryl@SSMagpie.com) and let me know the date you need your order to arrive. I do not currently charge “rush” fees, and shipping within 1-2 days is often possible.

I ship anywhere in the United States. All items are thoughtfully packed, suitable for gift giving, and shipped via 1st Class Mail with Delivery Confirmation. (All of my jewelry is shipped in cotton-filled boxes to assure that it is not damaged, which means I have to use the package mailing rates, rather than envelope rates)

Refunds and Exchanges:

I want you to be happy with your purchase. If an item is defective or not as pictured/described, return the item in its original condition within 7 days of receipt. I’ll be glad to change/fix the item or refund your money if no solution can be reached.

There is no charge for repairs due to a defect. Custom changes are subject to charges for materials/labor. You pay to ship the item back to me, and I will pay shipping charges to you.

If you’re happy with your purchase, please tell your friends. If you are not, please tell me. I’d like the opportunity to make it right!  Thanks.

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